Best Western Le Donjon 
2 Rue Du Comte Roger, La Cité (Carcassonne) 11000
Located in the heart of the medieval city of Carcassonne, Best Western Le Donjon is surrounded by the city’s ancient ramparts. The hotel features a restaurant and bar. It is divided into 3 buildings. Free WiFi is provided throughout.
The rooms are individually decorated and include a flat-screen TV. They overlook either the citadel or the hotel’s garden.
A buffet breakfast is served each morning at the hotel. Le Donjon’s restaurant serves traditional French cuisine and there is also a cocktail bar where guests are invited to relax in the evening.
The hotel has a 24-hour reception and room service is available upon request. A dry-cleaning and laundry service is also provided at the hotel.
Le Donjon is located 2.4 km from Carcassonne Train Station. The Basilica of Saint-Nazaire is a 2-minute walk from the hotel.
Score from 1809 reviews
Exceptional
8.4/10
Rooms: 33
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Address: 2 Rue Du Comte Roger, La Cité, Carcassonne 11000 
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Best Western Le Donjon - Photos
What people say
Wonderful hotel in the heart of the Cité. Staff were most helpful and the shuttle service to the hotel from car park was marvellous. A great holiday experience!. The beautiful view from our room. We stayed in Room 9 so you can see the Ramparts from your room. Also very beautiful with wood beam ceilings.Location is fantastic and service is great. This hotel is billed as 3 star but it is probably more like 4 star. all reviews »
The location of the hotel is fantastic, the room was great and the staffwere excellent.Great location inside the walled city with everything within walking distance. I thought it was a charming, comfortable hotel with a lovely ambiance.Very well kept, clean, very friendly staff, superb location. Close to all facilities, beautifully situated.Everything with one small exception. View from the bedroom was beautiful. Comfort and convenience to centre. Great vaue and position.fantastic hotel. It was a beautiful hotel, in a wonderful location right in the centre of the old medieval city of Carcassonne. Our room was lovely with wonderful views. I have no complaints, we had a wonderful time!. everything!!hotel location,rooms and many more..we enjoyed our stay. great hotel,great location staff all very helpfull and friendly. The fact that it was inside the medievel city. hotel is charming in a charming city. great location and staff assistance. Location.Location and Location. Location is excellent. Hotel choosen primarily because of its location, I was not disappointed, hotel staff were efficient and spoke excellent english.We were perfectly situated in the heart of 'La Cite' and room was ideal-spacious, clean and air conditioned-decided to eat out as cafe/restaurants close by. An added bonus, hire a car you are only 45 mins from superb beaches at Narbonne! Brialliant short break location!. We stayed at Donjon Les Ramparts which is away from the main hotel. We were room only so it was of no importance. The room wasn't overspacious but it was spotless and had tea/coffee facilities. A rarity in a 3*. Loved the building. Immediately on our arrival we were made to feel welcome which made our stay very enjoyable. Staff were friendly and helpful at all times. Could not fault our room - it was perfect.Atmosphere. Central location. Availability of secure parking. The hotel's situation within the old cite is fantastic.excellent location!!!. Sight see. The hotel is ideally located within La Cité of Carcasonne, with clean rooms and efficient and friendly staff. Very comfortable beds. Good shower facilities. Very clean.Very convenient for the old city. Good value and good hotel. Location is fantastic. Staff helpful and welcoming.very good location for touring. Being in the heart of La Cite. Its location in Carcassonne. atmosphere. position. Location was great. Room comfortable. Didnt have the breakfast - standard continental breakfast, omelettes etc. Hotel very central ease of walking everywhere and staff very friendly. Excellent location. Friendly and helpful staff.The Mid-Evil city of Carcassonne. great being in the citadel. Quiet and relaxed. warm comfortable ideal for staying in la cite express breakfast 7 euro was usefull when needed early breakfast and local cafe we used was not open plenty to do even in february. well appointed and well located hotel with friendly helpful staff. charming and atmospheric. location was excellent, room clean , lovely building , staff helpful. The staff were friendly and it had the feel of a family run hotel. The view from our room window and the location. The location inside the walls is wonderful. Situation within the Cite of Carcassonne. Found the service in the breakfast room not very friendly - would suggest eating breakfast elsewhere. Also there were foods not replaced when the containers were empty like the scrambled eggs and orange juice. On this occassion the internet on their customer PC didnt work; also the water pressure in the shower was not great but this is being picky.The deckchairs in the lovely garden are uncomfortable!. getting to our car on departure--we were given a ride on arrival but had to walk out on departure.Taxi will not bring you to the door because of the narrow street. Nor really. Might have been different if we had wanted breakfast.Restaurant (Brasserie Le Donjon) was adequate but not excellent. The room was slightly to hot even eith the air con down low.no elevator. Distance from rooms to main building. The card key for the room had to be reprogrammed on each day to facilitate room access. Poor standard of breakfast for such a hotel. Tinned fruit not acceptable.Serving your own, poor, coffee also not acceptable.absolutely nothing. limited dining hours. The instructions as to where and how to find the Car Park outside theCity were very poor. Much more detail should be given. room small enough, and breakfast was not included.Don't attempt to drive into the old city yourself! Call the hotel and let them drive you in. Could have picked up the decore of the city more. buffet breakfast a bit dear at 12 euro cafe nearby much cheaper and in square so atmospheric no complaints about room or location. We would like to stay in the main building: we stayed at the Rampart,the was not as nice.
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Best Western Le Donjon Room information
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Classic Double or Twin Room
[Room Information]
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2 |
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EUR 93.50 |
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This room is located in the Maison des Remparts building, 100 metres from Donjon House.
Room Facilities:
Work Desk, Toilet, Telephone, Satellite TV, Minibar, Heating, Hairdryer, Bathroom, Bath or Shower, Air Conditioning
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Privilege Double or Twin Room
[Room Information]
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2 |
from
EUR 100.00 |
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This room is located in the all 3 building.
Room Facilities:
Work Desk, Wake Up Service/Alarm Clock, Toilet, Telephone, Satellite TV, Minibar, Heating, Hairdryer, Bathroom, Bath or Shower, Air Conditioning
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Amenities at Best Western Le Donjon
Transportation
Shuttle Service (free), Secured parking, Parking garage
Shops
Souvenirs/Gift Shop
Services
Wi-Fi/Wireless LAN, Internet Services, Free Wi-Fi Internet Access
Pools and wellness
Outdoor Swimming Pool (seasonal)
Miscellaneous
Rooms/Facilities for Disabled Guests, Non-Smoking Rooms, Heating, Elevator, All Public and Private spaces non-smoking, Airconditioning
General
WiFi everywhere, Private parking, Pets Allowed, Parking on-site, Parking , Free Parking, Different parking types
Front-desk/reception area services
Safety Deposit Box, Newspapers, Luggage Storage, 24-Hour Front Desk
Food & Drink
Room Service, Restaurant (à la carte), Restaurant, Breakfast in the Room, Breakfast details, Bar
Common areas
Garden
Cleaning services
Laundry, Dry Cleaning
Business facilities
Meeting/Banquet Facilities, Fax/Photocopying, Business Centre
Activities
Tour or class about local culture
Food & Drink
Breakfast is served from 07:00 to 10:30; guests can choose between a continental buffet and a Full English. It is also available in the comfort of your room.
Hotel information details
The hotel has 3 stone-built period buildings located in the medieval city of Carcassonne, just 150 metres from the Saint Nazaire Basilica. Its is composed of the house of Donjon (with privilege and De Luxe rooms), the house of the Remparts (with standard and privilege rooms) and the house of the comte roger(with Privilege and De Luxe rooms).
According to the availability of the hotel, your room will be reserved in one of our 3 houses.
The breakfast buffet is served in the house of Donjon. If preferred, breakfast may be enjoyed in the comfort and privacy of guest accommodation.
The 62 guestrooms have pastel tones, modern furnishings and original features; all offer satellite television and minibars.
Guests can sample traditional French fare in the restaurant near the house of Donjon, and relax with a coffee or local cocktail in the hotel’s bar, located in the house of donjon.
Important information to guests
The address and GPS coordinates are:
43.204937 - 2.365253, Chemin des Anglais, 11000, Carcassonne.
The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls.
Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.
The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.
Photo album
Best Western Le Donjon is situated in Carcassonne, 500 metres from Chipie International and 1 km from Grain d’Arts Media Library. Guests can enjoy the on-site bar. Free WiFi is offered throughout the property and free private parking is available on site.
Every room has a private bathroom.
There is free shuttle service at the property.
Grain d’Sel Media Library is 1 km from Best Western Le Donjon, while Carcassonne Town Hall is 1.1 km away. The nearest airport is Rivesaltes Airport, 66 km from Best Western Le Donjon.
Room information details
This stone building features 62 guest rooms with pastel tones, modern furnishings and original features. All are fully-equipped with modern facilities.
Travelling information
From Narbonne or Toulouse, take the highway: A61/E80 (exit n24). You may take the national road: RN113 and follow the sign Carcassonne-La Cité. If you arrive by taxi, the cab driver will have to stop at the main entrance of the citadel, close to the drawbridge or if you drive your own car or a rental one, anyway, our hotel staff will immediately send you our van which will help you and your baggage reach the hotel reception easily and promptly. During our low season, you are able to drive your car easily inside the citadel, reach our hotel and park it in our private parking lot at any time, if you wish so.
Best Western Le Donjon Policies
Check-in
16:00 -
Check-out
- 12:00
Accepted CreditCards at Hotel
The hotel reserves the right to preauthorise credit cards prior to arrival.
American Express, Visa, MasterCard, Carte Bleue, Diners Club, JCB, MasterCard, MasterCard
Cancellation Policy
If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.
Children and Extra Bed Policy
All children are welcome.
All children under 3 years stay free of charge when using existing bedding.
All children under 3 years stay free of charge for cots.
Maximum capacity of babycots in a room is 1.
Deposit Policy
No deposit will be charged.
VAT and city/tourist taxes
5.5 % VAT is included.
Service charge is not applicable.
EUR 1 city/tourist tax per person per night is not included.
Internet
Wi-fi is available in the entire hotel and is free of charge.
Meal Plan
Buffet breakfast costs EUR 12 per person per night.
Parking
Private parking is possible on site (reservation is needed) and costs EUR 15 per day.
Free public parking is possible at a location nearby (reservation is not needed).
Pets
Pets are allowed. Charges may be applicable.
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