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Grand Naniloa Hotel, a Doubletree by Hilton
93 Banyan Drive (Hilo) 96720

Situated on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 48 km from Hawaii Volcanoes National Park. All rooms have free WiFi. Free parking is available. Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette. The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests. An on-site restaurant is open for breakfast and dinner, and a lobby bar and lounge is open nightly. The 24-hour front desk offers fresh coffee and tea and is run by a multilingual staff. The Hula Hula restaurant is open for breakfast, lunch, and dinner. The restaurant sources fresh local seafood catches daily and embodies local-Hawaiian cuisine. The Hilo International Airport and Hilo town centre are 3.2 km from the Grand Naniloa Hilo, a DoubleTree by Hilton. The hotel is less than 1.5 km from Coconut Island Park.

Score from 1124 reviews
Exceptional

8.2/10

Rooms: 383

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Address: 93 Banyan Drive, Hilo 96720 map

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Grand Naniloa Hotel, a Doubletree by Hilton - Photos

What people say

The view from the ocean side rooms was spectacular. The check in staff (Wendy) did a great job checking us in with a long line, she was very friendly and helpful. The room was remodeled and very bright and cheery, the white bedding was very clean and the bed was very comfortable. We made the decision to stay over in Hilo at the last minute and it was the only place that was available and aren't sorry that we decided to stay there.
all reviews » - Nice ocean-view corner room with wrapping balcony - Clean, well-maintained, quiet room - Good location to the airport, town, and access to roads out of town (especially to volcanoes) - Ample parking - We'd seen a fair number of negative reviews, but are very glad we tried the hotel anyway; had no issues. It was only 2 miles from ITO. Take the helo ride over the volcanoes. The main road to Volcanoes N.P. and Mauna Loa macadamia farm was at the entrance road. Very convenient. The views are spectacular. I would definitely recommend Naniloas to anyone going to Hilo.Will stay there when I go back. The hotel is located in a beautiful and very quiet (to Kona) Hilo. Excellent room furnishing, beautiful garden & unique sounds coming from singing frogs(!!!) at evening hours. Thank you!. The location is good, rooms are clean and the staff friendly. Staff very helpful. Rooms are nicely done and very comfortable. Staff is friendly and helpful. Location is excellent for Hilo and volcanoes visting. Parking is OK. The staff did the best with what they were able. The small store next door made agreat samdwiches. Close to airport. Free parking. Good for one night stay. Breakfast was sufficient. The room itself was nice and clean, the view was lovely, although spare and small. The location was great also very quiet and relaxing . Very comfortable room. Staff friendliness Location Free parking!. Some of the staff were friendly and I slept good, so I guess the bed was comfortable. The bathroom looked nice, but didn't feel too clean. It looks good on the internet and its in a good location but it needs a serious refurb. location near airport and very pretty grounds. Location parking rooms laundry facility. location free internet free parking. Location was good. Room was clean. Location. The view. Parts of the hotel were somewhat outdated and run down, but it appeared that it is being worked on. I hadn't stayed at a hotel that used real keys in a long time. - General facilities and grounds somewhat dated. They are in the midst of refinancing. Many of their amenities are not open.They don't have a restaurant. The continental breakfast should be skipped. Blah. Good coffee though. They don't have wi-fi in rooms, though they lend you an ethernet cable which was definitely ok. Some areas need a little tender loving care,. Outside probably needs a paint looks a bit run down. Common areas need lots of work. Food services need to be developed. Really need a good solid coffee shop type facility that serves 3 meals. Nothing fancy but good selection of staples at competitive prices. The AM continental and buffet breakfasts are a start. It was sort of like a hotel from a bad movie. Run down, elevators seemed unsafe. No lights in the stairwells so I couldn't avoid the elevators. No printer to print my boarding passes - who sends out a printer for repair when they cost so little? No real facilities. Not within walking distance of anything. I tyhought a "resort" hotel would be more than an old facility which in it's day may have been something. Hotel is dated. Hotel hard to find in the dark as it is set back a little from the road and the name is nor illuminated. They should shine a spotlight on it. The common areas were dirty, I understand that you are in the middle of renos but I don't think that excuses it being dirty. For instance, in the elevator on the vents there was lint/dirt hanging down, the pool deck was filthy and needed to be pressure washed. Needs major repairs !!!!!!!!. Needs some TLC, urgently. continental breakfast was terrible. right out of costco but not even that good. private parties going upon arrival and parking was a major issue. The building and rooms are in bad shape. Very disappointing. If I knew that that's what I was getting for my money, then I would've never paid that much to stay there. That place needs A LOT of work and renovations. the place reminded me of a college dorm. The first room we went to had dirty sheets and crumpled used towels, cigarette butts on the floor - disgusting. All told, would not recommend hotel. front desk - unfriendly, not helpful staff - rude about breakfast hotel needs a facelift. paint peeling off the interior and exterior walls dirty pool area tissue thin towels broken toilet no restaurant. It was dirty from outside to inside. It looked like it was a mental hospital that was converted to hotel. No wifi in the room, you had to go to the lobby to use wifi. Thank God I chose room only and no breakfast as the food didn't look appetising at all. The front desk staff was rude to my partner when we were checking in. Later, I went down to get the wifi password and the person at the desk was treated me as if I was trash. I have stayed at your hotel in the past and found your staff to be friendly and pleasant. What has changed? We don't intend to stay with your hotel again. 1st Room totally unacceptable. 2nd room better but poorly designed and renovated. Place looks like it has potential but needs major coordinated regeneration. Doesn't appear they have the money to upgrade properly so its being done somewhat by piece meal but overall results are terrible. Hotel was poorly maintained, elevator in bad shape, rusty furniture in public area, rooms uncomfortable, loud, definitely not cozy. The mold growing on the exterior walls...the open ceiling structure with rain pouring into a bucket in the lobby corridor.. The rudeness of the hotel management... The current owner has filed chapter 11...bankruptcy..that should paint the picture accurately!. This place should be renovated and ran by someone who will give you what you pay for? The first key we received was for a room in use... I went back to the front desk and simply said that, while adding I requested a king bed. In result we went up two more floors without any sort of discount. The only furniture that was in our room was the bed... Ridiculous.

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Making your reservation at Grand Naniloa Hotel, a Doubletree by Hilton is easy and secure with best rates guaranteed. Fill out your preferred dates of stay above and click the 'check availability' button. Then select the number of room/s you'd like to book and click the 'book now' button. Subsequently a reservation form appears where you will be asked to insert your details to confirm your booking. We will then send you an instant confirmation message by email which you need to show during check-in.

Grand Naniloa Hotel, a Doubletree by Hilton Room information

Room Type	Max	from
Partial Harbor View Room [Room Information]	2	from USD 89.00	Search
Room Facilities: TV, Toilet, Telephone, Tea/Coffee Maker, Refrigerator, Radio, Cable TV, Bathroom Amenities, Bathroom, Bath or Shower, Air Conditioning
Ocean Front Room [Room Information]	2	from USD 119.00	Search
Features large windows with full ocean views and a private balcony. Room Facilities: TV, Toilet, Telephone, Tea/Coffee Maker, Refrigerator, Radio, Cable TV, Bathroom Amenities, Bathroom, Bath or Shower, Balcony, Air Conditioning
Oceanfront Corner Room [Room Information]	2	from USD 149.00	Search
Offers views of Hilo Bay and a private wrap around balcony. Room Facilities: Work Desk, Telephone, Tea/Coffee Maker, Refrigerator, Microwave, Hairdryer, Bathroom, Bath or Shower, Balcony, Air Conditioning

Amenities at Grand Naniloa Hotel, a Doubletree by Hilton

Transportation

Secured parking

Services

Wi-Fi/Wireless LAN, Internet Services, Free Wi-Fi Internet Access

Pools and wellness

Swimming pool, Outdoor Swimming Pool, Fitness Centre

Miscellaneous

Rooms/Facilities for Disabled Guests, Non-Smoking Rooms, Family Rooms, Elevator, Designated Smoking Area, Bridal Suite, All Public and Private spaces non-smoking, Airconditioning

General

WiFi everywhere, Parking on-site, Parking , Free Parking

Front-desk/reception area services

Tour Desk, Safety Deposit Box, Luggage Storage, Concierge Service, ATM/Cash Machine on site, 24-Hour Front Desk

Food & Drink

Restaurant (buffet), Restaurant, Breakfast details

Common areas

Sun Terrace, Garden

Cleaning services

Laundry, Daily maid service

Business facilities

Meeting/Banquet Facilities, Fax/Photocopying

Activities

Snorkelling, Hiking, Golf Course (within 3 km), Fishing, Diving, Cycling

Important information to guests

Please note: Restaurant hours: Breakfast Buffet: (07:00 - 10:00); Sundays (07:00 - 11:00) Lunch Buffet: (11:30 - 13:30) Dinner: (18:00 - 22:00) Lobby Bar: (15:00 - 23:00) Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. License number: TA-126-334-1568-01

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Featuring free WiFi, an outdoor pool and a sun terrace, Hilo Naniloa Hotel offers accommodation in Hilo, 2.2 km from The Pacific Tsunami Museum. All rooms come with a flat-screen TV. You will find a coffee machine in the room. Every room includes a private bathroom equipped with a bath or shower. For your comfort, you will find free toiletries and a hair dryer. A TV with cable channels is available. There is a 24-hour front desk at the property. A number of activities is offered in the area, such as golfing and fishing. East Hawaii Cultural Center is 2.4 km from Hilo Naniloa Hotel, while Mauna Loa Observatory is 2.5 km away. The nearest airport is Hilo Airport, 2 km from the property.

Grand Naniloa Hotel, a Doubletree by Hilton Policies

Check-in

16:00 -

Check-out

- 11:00

Accepted CreditCards at Hotel

The hotel reserves the right to preauthorise credit cards prior to arrival.
American Express, Visa, MasterCard, Diners Club, JCB, Discover, UnionPay credit card

Cancellation Policy

If cancelled up to 3 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy

All children are welcome.
Up to two children under 12 years stay free of charge when using existing bedding.
All further older children or adults are charged USD 25 per night per person when using existing bedding.
One older child or adult is charged USD 25 per night in an extra bed.
One child under 2 years stays free of charge in a baby cot.
Maximum capacity of extra beds/babycots in a room is 1.